Black Secret BS109 Hold Ups

Check out our size guide for all our brands here.

DELIVERY PRICING

To our UK customers purchases have Free UK Standard Delivery when spending £50 or more. (3 - 5 days.)

We take the delivery of your item very seriously. So to ensure your delivery arrives safely we only offer Royal Mail Tracked 48 Hours. If you are not available on delivery a card will be posted through the door instructing you where to collect your parcel from.

Alternatively you can arrange a redelivery at a more convenient time.

https://www.royalmail.com/receiving-mail/redelivery

If you do not collect it within 7 days it will be returned to us and additional postage costs maybe incurred.

DISCRETION IS GUARANTEED

We understand that some of our customers need discretion and this is why we always send your orders in discreet plain packaging with no mention of our company name, however please note that for delivery purposes only our return address will be shown on the reverse of the package which will enable you to identify it.

For any inquiries regarding shipping, please check our FAQ page, which may provide answers to your questions. If you require further assistance or have specific shipping concerns, please do not hesitate to contact us.

Here to help

We’re happy to help with any size or colour queries you might have prior to placing your order. Your products should be the right fit for you, so we’re happy to offer our advice and discuss any queries you may have. Contact us: luxeandlaceslingerie@gmail.com or ask a question below.

Returns

Our exceptional quality products and customer service commitments mean the need for you to return something to us is extremely rare. In fact, faults have been found in less than 0.001% of products that leave our warehouse. If for any reason, you are not happy we will gladly refund you subject to the 'Returns Policy' below:

Faulty Goods

All items are thoroughly checked right through the manufacturing process and checked by us again before dispatch.

In the unlikely event that your product is faulty, we will happily refund your money as long as we receive the faulty item along with its packaging in the same physical state as when delivered within 30 days of original dispatch.

We cannot accept returns if:

• Products was shipped in perfect condition.
• Styles have been discontinued.
• Products have been worn, is soiled or otherwise unsaleable.
• Products are not in original unbroken packaging as shipped.

Returns Procedure

All returns must be agreed via email in advanced. Unauthorised returns may not be returned or refunded.

Contact us at: luxeandlaceslingerie@gmail.com

All returned items should be sent via Royal Mail Recorded Delivery and we advise you to retain your proof of postage when sending goods back to us. This is for your own safety in case the return is lost in the postal system.

Please note: The packing and postage costs are not refundable and the buyer is responsible for the costs of returning the order items. Frustratingly, PayPal are no longer refunding sales fees so unfortunately we will no longer be able to refund any PayPal fees associated with your order.

Our Refund

On receipt of the return, as long as it is returned to us within the 30 day period, the refund will be paid back by the same method the goods were paid for initially.

This will be completed within 3 working days from receipt of the returned item. Once again please note: All returns must be agreed via email in advance.

For any inquiries regarding returns, please check our FAQ page, which may provide answers to your questions. If you require further assistance or have specific shipping concerns, please do not hesitate to contact us.