Política de reembolso

Here to help

We’re happy to help with any size or colour queries you might have prior to placing your order. Your products should be the right fit for you, so we’re happy to offer our advice and discuss any queries you may have. Contact us: luxeandlaceslingerie@gmail.com or ask a question below.

Returns

Our exceptional quality products and customer service commitments mean the need for you to return something to us is extremely rare. In fact, faults have been found in less than 0.001% of products that leave our warehouse. If for any reason, you are not happy we will gladly refund you subject to the 'Returns Policy' below:

Faulty Goods

All items are thoroughly checked right through the manufacturing process and checked by us again before dispatch.

In the unlikely event that your product is faulty, we will happily refund your money as long as we receive the faulty item along with its packaging in the same physical state as when delivered within 30 days of original dispatch.

We cannot accept returns if:

  • Products was shipped in perfect condition.
  • Styles have been discontinued.
  • Products have been worn, is soiled or otherwise unsaleable.
  • Products are not in original unbroken packaging as shipped.

Returns Procedure

All returns must be agreed via email in advanced. Unauthorised returns may not be returned or refunded.

Contact us at: luxeandlaceslingerie@gmail.com

 

All returned items should be sent via Royal Mail Recorded Delivery and we advise you to retain your proof of postage when sending goods back to us. This is for your own safety in case the return is lost in the postal system.

Please note: The packing and postage costs are not refundable and the buyer is responsible for the costs of returning the order items. Frustratingly, PayPal are no longer refunding sales fees so unfortunately we will no longer be able to refund any PayPal fees associated with your order.

Our Refund

On receipt of the return, as long as it is returned to us within the 30 day period, the refund will be paid back by the same method the goods were paid for initially.

This will be completed within 3 working days from receipt of the returned item. Once again please note: All returns must be agreed via email in advance.